Business Complaint Letter :: Business Complaint Letters Email Credit Cards

1234 Orange StreetSmallville, OH 01234July 1, 2005Mr. Steve SmithNational Manager, Customer ServiceEn Corporation Cool Building, Suite 222111 Fountain attemptHappy, NH 98765RE EnCorp Credit Card 111 222 333 4 555XXI had been an EnCorp acknowledgement card holder for the previous twelve years. Before that, I was a Rose card-holder for oer 22 years. I seem to recall that when EnCorp took over/bought out Rose nine years ago, the switch of companies and credit cards was handled smoothly and seamlessly. I hankering the same was the case eleven years later when EnCorp recently transferred its credit card operations to NHBank.I was aware of the impending changeover to NHBank a twin of months before it happened. I had received a notice in the mail of the planned change, and it had been discussed at my local EnCorp station when I paid for my gas (with my EnCorp credit card). More than once, I inquired, and was assured that I would receive a new credit card in the mail before the April wo rld-class deadline. Unfortunately, that did not happen. April 1st came and went, without receiving a replacement card, or even an application for a new angiotensin converting enzyme. Apparently, Im the only one that did not receive a replacement card. afterward realizing that I was without a gas credit card, after 27 years with one, I called a couple of your 1-800 numbers and I was advised that I would have to re-apply for a credit card with EnCorp via the NHBank. I requested an application and one was sent. It appears to be the same kind of application that someone fills out after walking in off the street. The fact that I had been a credit card-holder with EnCorp (and its predecessor Rose before that) for some 25 years in total, did not seem to government issue to you, or your friends at the NHBank.It is hard to believe that companies are still doing business this way in the year 2005. Have you (or your colleagues at NHBank) ever heard of MVC (Most worthy Customer)? Just in cas e you arent familiar with this approach, the MVC is the customer that you already have (i.e. me). Normally, these are the customers you do not want to lose and try not to lose. After all, research has revealed that it will cost you six times as much to find a new customer as it does to keep an existing one (i.